orders

All prices on this site are in US dollars and are subject to applicable taxes according to state and local laws. Ten Per Scent Candles LLC will make every effort to display the most current and accurate product inventory information.

You may cancel an order by contacting us at info@tenperscentcandles.com within 24 hours of purchase. Orders may not be cancelled more than 24 hours after the purchase transaction is complete. Changes to a delivery address must be made within that same 24 hour timeline.

processing and shipping

Each new order will be processed and shipped in as timely a manner as possible. Ten Per Scent Candles LLC will make every effort to reflect accurate processing times on this site, but it is not a guarantee of accuracy. Please note that you may experience order processing delays due to high order volume during promotional events or holidays.

Shipping times are estimates. Ten Per Scent Candles LLC is not responsible for shipping delays once an item has left the production location with the shipping carrier.

returns and refunds

Returns are accepted on a case by case basis, please contact info@tenperscentcandles.com regarding returns. Please do not attempt to initiate a return without first contacting Ten Per Scent Candles LLC..

Returns are not accepted outside of 30 days from your shipping date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging. To complete a return, you will be asked for proof of purchase. If products are damaged upon arrival, you may be asked to submit photo evidence of the damage.

You will be asked to pay shipping costs for your return. Shipping costs are non-refundable. Depending on where you are shipping from, the time it may take your return to reach its location will vary.

Once your item is received and inspected, you will receive an email notifying you that your item has been received. If you are approved for a refund, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of business days. You will be notified via email that your refund has begun processing.

If you have been approved for a refund but have not yet received it, first contact your credit card company or bank to see if the refund is processing. Only contact Ten Per Scent Candles LLC after taking these steps first.

questions

Any questions regarding orders, shipping, returns, or refunds may be directed to info@tenperscentcandles.com.